Privacy Policy

Last Updated:

Introduction

Zolvarenieshelax ("we," "our," or "us"), operating from our studio in Copenhagen, Denmark, is committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Danish data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our floral services in Denmark.

Information We Collect

As a floristry business based in Copenhagen, Denmark, we collect information that you provide directly to us when you:

Place an order for seasonal bouquets, wedding arrangements, or custom floral designs
Contact us through our contact form or visit our studio in Indre By, Copenhagen
Subscribe to receive updates about seasonal flower collections and Danish floral trends
Request consultations for wedding or event floral services in Denmark
Interact with our services for delivery within Denmark

The types of personal information we may collect include:

Name and contact information (email address, phone number, Danish address for delivery)
Payment information processed securely through Danish and EU-compliant payment processors
Order history, preferences for seasonal flowers, and delivery locations in Denmark
Communication preferences and language settings
Event details for wedding and celebration floral arrangements in Denmark

How We Use Your Information

We use the information we collect to provide our floral services in Denmark:

Process and fulfill your orders for seasonal bouquets and custom floral arrangements delivered within Denmark
Communicate with you about your orders, wedding consultations, and our floral services in Copenhagen
Send you updates about Danish seasonal flower collections and local availability (with your explicit consent)
Coordinate delivery services within Denmark and schedule studio visits in Copenhagen
Improve our website, floral designs, and customer service for our Danish clientele
Comply with Danish and EU legal obligations, including GDPR requirements, and protect our rights

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. As a Danish business, we may share your information only in the following circumstances:

With trusted service providers in Denmark and the EU who assist us in operating our website and conducting our business (e.g., GDPR-compliant payment processors, Danish delivery services, local flower suppliers)
When required by Danish or EU law, or to protect our rights and safety in compliance with Danish regulations
In connection with a business transfer or merger, subject to Danish business law requirements
With delivery partners for flower arrangements within Denmark, ensuring they comply with GDPR standards

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights Under GDPR

As a data subject under the General Data Protection Regulation (GDPR) and Danish data protection laws, you have the following rights:

Right of access: Request a copy of your personal information we hold
Right to rectification: Correct inaccurate or incomplete information about you
Right to erasure: Request deletion of your personal information under certain circumstances
Right to restrict processing: Object to processing of your personal information in specific situations
Right to data portability: Receive your data in a structured, commonly used format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent where processing is based on consent
Right to lodge a complaint: File a complaint with the Danish Data Protection Agency (Datatilsynet)

To exercise these rights, please contact us using the information provided below. We will respond to your request within one month as required by GDPR.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For more information, please see our Cookies Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, in accordance with GDPR principles and Danish data protection requirements. We follow the principle of data minimization and will delete or anonymize your data when it is no longer needed, unless a longer retention period is required by Danish law (such as accounting records which must be kept for 5 years under Danish accounting legislation).

Data Type	Retention Period	Purpose
Order Information	7 years	Legal and accounting requirements
Contact Information	Until withdrawal of consent	Communication and marketing
Website Analytics	26 months	Website improvement and analysis

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, or wish to exercise your GDPR rights, please contact us:

Zolvarenieshelax
Studiestræde 10, 1455 Indre By, Copenhagen, Denmark
Phone: +4523653400
Email: info@zolvarenieshelax.world

For complaints regarding data protection, you may also contact the Danish Data Protection Agency (Datatilsynet) at dt@datatilsynet.dk or visit their website at www.datatilsynet.dk.

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